Customer Support Policy
At RevGuard, we prioritize delivering exceptional customer service to our valued clients. Whether you have a question, require assistance, or need to address an issue, our dedicated support team is here to help.
Contact Information
Email Support: contact@revguard.co
Phone Support: 512-200-8253
Certified Mail Address:
RevGuard
5900 Balcones Drive, STE 11809
Austin, Texas 78731
Hours of Operation
Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM CST. For inquiries received outside of business hours, please allow 1–2 business days for a response.
Escalation Process
If your concern is urgent, please mention “Urgent” in the subject line of your email or inform our representative during your call. Escalations are handled with the highest priority to ensure swift resolution.
Privacy Policy
RevGuard is committed to safeguarding your personal and sensitive information. We uphold strict standards of data privacy and comply with all applicable regulations, including HIPAA.
What We Collect
- Names, addresses, and contact details.
- Payment and billing information.
- Data related to claims processing and healthcare billing.
How We Use Your Information
- To deliver and improve our medical billing services.
- To communicate about service updates and billing.
- To comply with legal and regulatory requirements.
How We Protect Your Data
All data is encrypted and securely stored using industry-leading measures. RevGuard does not sell or share personal data with third parties.
Your Rights
You may request access to your data or corrections as required. Contact us to inquire about our data protection practices.
Contact Information
Email: contact@revguard.co
Certified Mail Address:
RevGuard
5900 Balcones Drive, STE 11809
Austin, Texas 78731
Terms of Service
Welcome to RevGuard. These terms govern your use of our services and define the expectations of our professional relationship.
Services Provided
RevGuard specializes in medical billing and Revenue Cycle Management. All services are outlined in your contract.
Payment Terms
Clients agree to the payment terms outlined in their service agreement. Timely payments ensure uninterrupted service.
Refunds
Refunds are not provided unless explicitly specified in your service agreement.
Cancellation Policy
Contracts may be canceled according to the terms outlined in your agreement.
Dispute Resolution
For any disputes or concerns, please contact our team directly. If resolution cannot be reached, disputes will follow the process detailed in your contract.
Commerce Disclosures
Company Information
Business Name: RevGuard
Business Address: 5900 Balcones Drive, STE 11809, Austin, Texas 78731
Contact Email: contact@revguard.co
Services Provided
We provide professional medical billing and Revenue Cycle Management services to healthcare providers.
Purchase Currency
All transactions are processed in United States Dollars (USD).
Refund and Cancellation Policies
Refunds are only provided as outlined in individual agreements. Cancellations must follow the terms specified in service agreements.
Security and Compliance
RevGuard complies with HIPAA and data protection standards. All client and payment information is encrypted and securely stored.
Fulfillment Policy
As a service-based company, RevGuard ensures the delivery of all services outlined in client contracts. Below are our key policies regarding service fulfillment.
Delivery of Services
All services are non-physical and provided electronically, including claims processing, billing, and reporting.
Refunds
Refunds are not provided unless explicitly stated in your agreement.
Cancellation Terms
Clients may terminate services as specified in their contracts. Notice periods and terms of cancellation are governed by the agreement.
Dispute Resolution
If you experience issues, please contact us promptly. Disputes will follow the resolution process outlined in your contract.
Security Practices
At RevGuard, the security of your data and payment information is our top priority.
Website and Payment Security
Our website uses HTTPS encryption to secure your data. Payment information is processed through PCI-compliant systems.
Data Protection Measures
All sensitive information is encrypted during transmission and storage. Access to client data is restricted to authorized personnel only.
Compliance
RevGuard adheres to HIPAA and all relevant data protection regulations to maintain the highest standards of security and confidentiality.
Purchase Currency
All transactions conducted by RevGuard are processed in United States Dollars (USD).
Accepted Payment Methods
RevGuard accepts the following payment methods:
All payouts and payments are processed through invoices sent via Novo. We do not facilitate direct payouts through our website.